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ISO 9001 Clause 10

ISO 9001:2015 Clause 10 is the last clause of 10 clauses. It tells about improvement of processes, products or services.

Continual improvement is one of the major principles of ISO 9001. Clause number 10 describes how you can do continual improvement.

In your processes if you find nonconformities then you should take action to stop recurrence of that. Before take action it tells to find the root cause of the problem. After finding root cause if you take action, then it will be effective.

Clause 10 is devided into three parts:
10.1: GENERAL: This sub clause tells about determining and selecting opportunities for improvement by the organization and implement any necessary actions to meet customer requirements and enhance customer satisfaction.

10.2: Nonconformity and Corrective Action: When any nonconformity or deviation is seen in the processes then the organization will take action to control or correct it. After taking corrective action against that nonconformity this should be evaluated and the effectiveness of that corrective action. This type of non conformities and corrective action plans should be recorded. During the surveillance audit the external auditors will check that records to verify the effectiveness of that CA Plans.

10.3: Continual Improvement: Continual Improvement is at the focus point of ISO 9001 and a key area with which all ISO 9001 Certified organizations shall comply with. This is the way businesses can constantly improve and exist over their competitors. According to the requirements of ISO 9001:2015 the organization to work continually to improve its QMS in terms of its suitability, adequacy and effectiveness.

ISO 9001 Clause 10 shows how you can improve your QMS in your organization. If any organization practices this clause properly then definitely that company will see the better improvement. It will bring more customer satisfaction as well.

ISO 9001 Certification in Bangladesh

Details about ISO 9001 2015 Certification in Bangladesh

ISO 9001 Certification in Bangladesh

Over 1.5 million company around the world have obtained ISO 9001 Certification around the world and around 2000 company in Bangladesh. Now it is your turn to get ISO 9001 Certified in Bangladesh.

What is iso 9001 certification?

ISO 9001 Certification means adapting quality management system standard in your company processes. Establish PDCA cycle in your organization to ensure getting customer satisfaction for consistency of your business in the long run.

How iso 9001 Certification help a company?

ISO 9001 2015 Certification helps to do develop processes of any company. A process means various stages of your production or service you provide to your customers. Usually output of any section become input of other section.

How to iso certification in Bangladesh?

To get iaf, non iaf, ukas, nonukas and accredited certificate in Bangladesh please contact with AAS.

Procedure for iso 9001 certification in Bangladesh

There is six easy steps to ISO Certification in Bangladesh: Sign contract form+ Take training on iso standard and prepare iso documents+ Implement standard requirement + Do internal audit+ Attend Certification Body audit+ Get ISO Certificate.

How to apply for iso 9001 certification in Bangladesh?

Same six stages as above.

Who needs ISO 9001 Certification in Bangladesh?

ISO 9001 standard certification in Bangladesh is applicable to any kind of organization including all manufacturing industries and service based organization. This quality standard ensures that you are able to provide quality products or service to your customers.

Quality Management System Standard certification is applicable to big or small organization for the same target. For small organization it can be used for development of the processes. For big company if processes are already developed then this quality standard ISO 9001 can helps to enhance customer satisfaction.

Mandatory jobs for ISO Certification

ISO 9001 Certification focuses on continuous improvement. This can be achieved by doing internal audit and attending in Certification body audit on regular basis. This two jobs are mandatory for iso 9001 certification company.

We provide certificate to all sizes and all sectors based company in Bangladesh. We provide the support you need for successful ISO 9001 certification in Bangladesh. Bank, group of company, engineering construction firm, Hospital, Diagnostic Center, school, college, universities, Exporters, distributor, contractor etc are popular category based organizations in Bangladesh who already implemented ISO 9001 Standard in their organization.

Stages of ISO 9001 certification in Bangladesh

Our ISO 9001 auditors can guide you through the process for certification of your quality management system, following these steps:

1.Gap analysis audit
2.Certification audit/Stage1 and Stage2 Audit: documentation review and practical application assessment
3.Issue of certification and entry into the online certification database
4.Annual surveillance audit
5.Re-certification within three years

ISO 9001 Certification Cost in Bangladesh

Cost is the major obstacle for spreading ISO 9001 Certification in Bangladesh. Considering the SME organization’s limited budget we are first in Bangladesh have introduced iso 9001 certification for one year. So, just for 60 thousand taka you may achieve ISO Certificate in Bangladesh. For three years iso 9001 2015 certification cost you may visit this link:

Why Choose AAS for ISO Certification in Bangladesh?

Low cost+ Free training & documentation+ Certificate in the shortest time

Maintain ISO 9001 Certification in Bangladesh

Do two times internal audit in a year+ Attend surveillance audit+ Take CA plan or action plan on audit findings

ISO 9001 Meaning

ISO 9001 Certification Meaning.

What does it mean ISO 9001 Certification?

ISO 9001 Certification meaning post will help you to know what is iso 9001  Certification and how to achieve this quality management system standard?

What is ISO 9001 Meaning?

ISO 9001 is a standard published by Geneva based international forum ISO. It is known as Quality Management Systems (QMS) standard. It is the most widely used QMS standard in the world, with over 1.5 million certificates issued to organizations in 178 countries. Not only the 9001 standard rather all the standards from ISO are defined by number not name. Like environmental management system standard is defined as ISO 14001.

ISO 9001 provides a framework which is helpful to develop the management system of any organization. It consistently satisfies customers and other stakeholders of any organization. It ensures quality of products and services to its customers.

The key to any successful business is strong quality control. ISO 9001 is a process based standard. During production and operating of any service it tells to check the product or service quality at specific time interval at various stages. That way it ensures the quality of product and service.

The company who adopts more than one management system standard is now much more easier comparing the previous time to integrate those. The qms standard ISO 9001:2015 follows the common structure provided by Annex SL. Specially ISO 14001, 45001 and ISO 27001 Standard to integrate with ISO 9001 management system.


1.Customer satisfaction
2.Reduced operating costs
3.Improve stakeholders relationship
4.Legal compliance
5.Improve risk management
6.Proven business credentials
7.Ability to win more business


The Annex SL structure provides a common content between ISO management systems certifications including environmental management, health safety management system, food safety management and information management system.

The latest version of iso 9001 focuses on risk identification and areas of concern in advance where a company can take measures to prevent that.

The leadership requirement engages top-level management and brings quality assurance more in line with overall business objectives.

Performance evaluation is another important principle of ISO 9001 Certification. After certification it enforces to check the performance and effectiveness of qms. It brings benefits for all the stakeholders of a company.

Is ISO 9001 certification Need for me?

ISO 9001 is built with several principles are mentioned in below. If you think you can focus on those principles then it will bring benefit for you.
Engagement of people
Customer focus
Process approach
Evidence-based decision making
Relationship management



ISO Certification

What is ISO Certification?

This post will help you to know about ISO Certification.

ISO Certification is very common keyword in the search engine for ISO Certificate seekers for their company or for the individual. That means it is searched by company and individual.

Company searches iso certification for developing their production or service processes on the other hand an individual searches to become an iso auditor to perform audit as their part time or full time job.

There are various types of iso certification and there are huge number of iso standards published by Geneva based international forum ISO. Various type of industries use those standards.

ISO 9001, 14001, 45001, 22000 and 27001 are the most popular standards and most use iso standard right now. Among them ISO 9001 is in top position. Because it is not for any specific industry. It can be adapted by any kind, any size of company.

ISO 9001 is known as quality management system standard. Company adopt it to develop company management system.

ISO 9001 Clause 9

It is mandatory to monitor the quality management system what has been adapted already inside the organization. In this clause number 9 of ISO 9001 it is told about performance evaluation, monitoring the qms system inside the processes of any ISO certified company.
This monitoring can be done by taking customer survey and customer feedback of your products or services, It can also be measured by taking complements, warranty claims and dealer reports.

Data Analysis and Evaluation is another method to see the performance of qms. In this regards various data including conformity of products and services, magnitude of customer satisfaction, effectiveness of qms, the planning, actions taken for risks and opportunities, external providers performance, the need for improvements to the qms etc.

Internal Audit:
To check the qms magnitude it is mandatory to do internal audit(IA). IA confirms the effectiveness of qms in the processes. For performing IA the company can do internal audit twice in a year. This audit results can be recorded for further analysis. CA Plan should be taken for raising any NC during the audit.

Management Review:
After performing internal audit the report should be shared with the top management through a meeting is called Management Review Meeting(MRM).The top management shall review the organization’s quality management system twice in a year. It is standard practice. However it can vary considering the company’s strategic policy.
In the MRM some other things like feedback from the interested parties, status of objectives, products or services conformity, NC and CA Plan, Monitoring and measurement results, performance of external providers, adequacy of resources, effectiveness of actions against risk & opportunities etc. Those things are input. After discussing those inputs, Output should come from the MRM where opportunities for improvement, changes to the qms and any resource needs