ISO 9001 Certification meaning post will help you to know what is iso 9001 Certification and how to achieve this quality management system standard?
What is ISO 9001 Meaning?
ISO 9001 is a standard published by Geneva based international forum ISO. It is known as Quality Management Systems (QMS) standard. It is the most widely used QMS standard in the world, with over 1.5 million certificates issued to organizations in 178 countries. Not only the 9001 standard rather all the standards from ISO are defined by number not name. Like environmental management system standard is defined as ISO 14001.
ISO 9001 provides a framework which is helpful to develop the management system of any organization. It consistently satisfies customers and other stakeholders of any organization. It ensures quality of products and services to its customers.
The key to any successful business is strong quality control. ISO 9001 is a process based standard. During production and operating of any service it tells to check the product or service quality at specific time interval at various stages. That way it ensures the quality of product and service.
The company who adopts more than one management system standard is now much more easier comparing the previous time to integrate those. The qms standard ISO 9001:2015 follows the common structure provided by Annex SL. Specially ISO 14001, 45001 and ISO 27001 Standard to integrate with ISO 9001 management system.
BENEFITS OF ISO 9001
1.Customer satisfaction 2.Reduced operating costs 3.Improve stakeholders relationship 4.Legal compliance 5.Improve risk management 6.Proven business credentials 7.Ability to win more business
WHY BECOME ISO 9001 CERTIFIIED?
The Annex SL structure provides a common content between ISO management systems certifications including environmental management, health safety management system, food safety management and information management system.
The latest version of iso 9001 focuses on risk identification and areas of concern in advance where a company can take measures to prevent that.
The leadership requirement engages top-level management and brings quality assurance more in line with overall business objectives.
Performance evaluation is another important principle of ISO 9001 Certification. After certification it enforces to check the performance and effectiveness of qms. It brings benefits for all the stakeholders of a company.
Is ISO 9001 certification Need for me?
ISO 9001 is built with several principles are mentioned in below. If you think you can focus on those principles then it will bring benefit for you. Engagement of people Customer focus Leadership Process approach Improvement Evidence-based decision making Relationship management
It is mandatory to monitor the quality management system what has been adapted already inside the organization. In this clause number 9 of ISO 9001 it is told about performance evaluation, monitoring the qms system inside the processes of any ISO certified company. This monitoring can be done by taking customer survey and customer feedback of your products or services, It can also be measured by taking complements, warranty claims and dealer reports.
Data Analysis and Evaluation is another method to see the performance of qms. In this regards various data including conformity of products and services, magnitude of customer satisfaction, effectiveness of qms, the planning, actions taken for risks and opportunities, external providers performance, the need for improvements to the qms etc.
Internal Audit: To check the qms magnitude it is mandatory to do internal audit(IA). IA confirms the effectiveness of qms in the processes. For performing IA the company can do internal audit twice in a year. This audit results can be recorded for further analysis. CA Plan should be taken for raising any NC during the audit.
Management Review: After performing internal audit the report should be shared with the top management through a meeting is called Management Review Meeting(MRM).The top management shall review the organization’s quality management system twice in a year. It is standard practice. However it can vary considering the company’s strategic policy. In the MRM some other things like feedback from the interested parties, status of objectives, products or services conformity, NC and CA Plan, Monitoring and measurement results, performance of external providers, adequacy of resources, effectiveness of actions against risk & opportunities etc. Those things are input. After discussing those inputs, Output should come from the MRM where opportunities for improvement, changes to the qms and any resource needs
Clause 8 is the most important clause among other clauses of ISO 9001 2015 standard. It works with the main process of the company. The central process which is direct related with the product or services. If a company effectively implements the requirement of this clause then easily it can achieve the customer requirement.
This clause 8 has some sub clauses: 1- Operational Planning and control. 2- Requirement for product and services. 3-Design and development of product and services. 4-Control of Externally provided processes for product and services. 5-Production and Service Provision. 6-Release of Products and Services. 7- Control of non-conforming product and services.
Desription of Sub Clauses of 8
The above sub clauses of clause 8 of ISO 9001 describes the systematic way to go production or processing of services it provides to the clients. Before production or processing the services the company needs planning then product or service requirement. Then about design. However, some company outsources this part(8.3)
After doing plan and setting product and service requirement it is necessary to import or purchase raw material from the supplier or vendors. So, 8.4 expresses the suppliers requirements- Maintaining approved supplier list and evaluating them once in a year is must doing things for a company who are advancing to achieve ISO 9001 Certificate.
Sub clause 8.5 of 8 of ISO 9001 explains Production related various steps including production and service control, identification and traceability, customer property for production or service processing, Product preservations after production, Any service warranty or guarantee after delivery of the product or services and control of any changing during the production etc.
Sub clause 8.6 tells Product releasing terms , During the production if any nonconforming products are found that should be controlled and separated by attaching sticker on the product in the production area for stopping unwanted mixing with good quality product.
Summary of Clause 8 of ISO 9001 2015
Production of product and service providing related all requirements are found in this clause 8.
ISO 9001 Clause 7 for 2015 version is also known as Support. This support is for the organization for establish implementation and maintain of quality management system. Top management will provide it. There is several sub clauses and sub sub clauses in this standard. Resources, Competence, Awareness, Communication and documented information are the main topics of this standard of ISO 9001 Clause 7.
People, Infrastructure, Environment, Monitoring and Measuring Devices, Organizational Knowledge are the main sub sub clauses of Resources. For proper implementation of QMS the above topics are necessary and the top management will ensure that those all are present in the organization.
To ensure competence the company will verify the education, work experience training etc for the people.
After setting quality policy and objectives that shall be communicated to the all staffs for effective implementation of QMS ISO 9001 2015.
Communication guideline shall be there for external and internal communication. To ensure this guideline what, when whom to how to and who word can be used.
The company will determine what documented information is required for the effectiveness of the qms. Based on company size, type, activities, processes this documents may differ from company to company. The company may also follow the document control procedure in this regard. All kind of support including the above should be placed by top management according to the ISO 9001clause 7.
Quality Certificate is a popular keyword right now in Bangladesh. So, this is the keyword of my post in this month. Though there is many meaning of quality but here in this post I will discuss only quality certificate in ISO.
ISO 9001 is also known as quality certificate or Quality Management System Certificate. It is also known as QMS in a nutshell. It is issued by a Certification Body.
9001:2015 is the
latest version of ISO 9001 standard. It started in 1987. Until now it is
revised five times since then. Now it is in fifth version. If you want to get
quality certificate then ISO 9001:2015 is the right version for you.
What does it mean
quality certificate? In ISO it means quality of a organization. Quality of different sections or quality of
different department in a organization. Quality for HR Admin, Sales marketing,
Procurement, Production etc. In a word quality for organization means
maintaining quality in different departments of a organization.
As an example for
quality in production, what does it mean? It means how you are maintaining
quality of your product? Are you monitoring the measurement of the product when
it is producing, Does it meet the client’s requirement or your own
specification data? Are you keeping record of your error products? Are you
taking CA Plan against frequently happened error? All these things are checked
during ISO audit.
audit is mandatory for achieving and holding your ISO Quality certificate.
Audit helps to find the facts in your production. Production staffs are asked
to show the quality checking record, wastes record, machine breakdown record
etc. during the ISO audit.
Not only ISO audit.
Internal audit is mandatory for ISO Certification or after ISO Certification.
Usually internal audit (IA)is done inside the organization by it’s own staffs
or it can be done by hiring an ISO Consultant. Without performing IA you cannot
hold your iso quality certificate. It will be suspended if you do not perform
IA on regular basis.
So, getting a
quality certificate means you are appointing your supervisor or manager who
will give you report of your whole organization. ISO Quality auditor will find
the real facts actually what are happening in your organization during the
audit, usually once in a year.
certificate has a great demand. Specially for EU and Middle East Buyers it is
asked to the exporters or suppliers to have this certificate. It ensures the
quality of your organization.
For smooth and
efficient operation of a company quality certificate has a great value. It is a
great tool to see your organization. It helps to get new job from new buyers.
It helps to increase your internal quality. Finally it helps to earn more
revenue for your company.
AAS has been
providing quality certificate since 2012. Until now it has certified more than
200 companies. The quality certificates come from the UK. AAS has experienced
auditors who can help you to develop your organization and finally achieving
the quality certificate.
Ownership and custodian of assets needs to
be revised as per current scenario.
Leadership is the direction from the top management to achieve certain goals in an organization. A good leadership creates good environment for work and motivate staffs to be involved to meet its customer requirements. Leadership is the fifth term and clause of ISO 9001:2015 Standard. A plenty of works have been described in this clause for the top management. Some of the major responsibilities have been described in below:
Take accountability of effectiveness of the quality management system
Be focused on customer satisfaction
Establish, implement and maintain a quality policy and share it to all interested parties
Engaging, directing and supporting persons for effective implementation of QMS
Work on improvement.
Ensure customer and applicable statutory and regulatory requirements are met
Identify the risks and opportunity which can affect the products or services it provides
The focus on enhancing customer satisfaction is maintained.
Assigning the roles and responsibilities and authorities of the staffs
Ensure the enough resources are there for effectively implementation of QMS