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Quality Certificate in ISO


Quality Certificate is a popular keyword right now in Bangladesh. So, this is the keyword of my post in this month. Though there is many meaning of quality but here in this post I will discuss only quality certificate in ISO.

ISO 9001 is also known as quality certificate or Quality Management System Certificate. It is also known as QMS in a nutshell. It is issued by a Certification Body.

9001:2015 is the
latest version of ISO 9001 standard. It started in 1987. Until now it is
revised five times since then. Now it is in fifth version. If you want to get
quality certificate then ISO 9001:2015 is the right version for you.

What does it mean
quality certificate? In ISO it means quality of a organization.  Quality of different sections or quality of
different department in a organization. Quality for HR Admin, Sales marketing,
Procurement, Production etc. In a word quality for organization means
maintaining quality in different departments of a organization.

As an example for
quality in production, what does it mean? It means how you are maintaining
quality of your product? Are you monitoring the measurement of the product when
it is producing, Does it meet the client’s requirement or your own
specification data? Are you keeping record of your error products? Are you
taking CA Plan against frequently happened error? All these things are checked
during ISO audit.

Participating in
audit is mandatory for achieving and holding your ISO Quality certificate.
Audit helps to find the facts in your production. Production staffs are asked
to show the quality checking record, wastes record, machine breakdown record
etc. during the ISO audit.

Not only ISO audit.
Internal audit is mandatory for ISO Certification or after ISO Certification.
Usually internal audit (IA)is done inside the organization by it’s own staffs
or it can be done by hiring an ISO Consultant. Without performing IA you cannot
hold your iso quality certificate. It will be suspended if you do not perform
IA on regular basis.

So, getting a
quality certificate means you are appointing your supervisor or manager who
will give you report of your whole organization. ISO Quality auditor will find
the real facts actually what are happening in your organization during the
audit, usually once in a year.

Worldwide quality
certificate has a great demand. Specially for EU and Middle East Buyers it is
asked to the exporters or suppliers to have this certificate. It ensures the
quality of your organization.

For smooth and
efficient operation of a company quality certificate has a great value. It is a
great tool to see your organization. It helps to get new job from new buyers.
It helps to increase your internal quality. Finally it helps to earn more
revenue for your company.

AAS has been
providing quality certificate since 2012. Until now it has certified more than
200 companies. The quality certificates come from the UK. AAS has experienced
auditors who can help you to develop your organization and finally achieving
the quality certificate.

Ownership and custodian of assets needs to
be revised as per current scenario
.

Leadership


Leadership is the direction from the top management to achieve certain goals in an organization. A good leadership creates good environment for work and motivate staffs to be involved to meet its customer requirements. Leadership is the fifth term and clause of ISO 9001:2015 Standard. A plenty of works have been described in this clause for the top management. Some of the major responsibilities have been described in below:

  • Take accountability of effectiveness of the quality management system
  • Be focused on customer satisfaction
  • Establish, implement and maintain a quality policy and share it to all interested parties
  • Engaging, directing and supporting persons for effective implementation of QMS
  • Work on improvement.
  • Ensure customer and applicable statutory and regulatory requirements are met
  • Identify the risks and opportunity which can affect the products or services it provides
  • The focus on enhancing customer satisfaction is maintained.
  • Assigning the roles and responsibilities and authorities of the staffs
  • Ensure the enough resources are there for effectively implementation of QMS

Context of the organization


It is the fourth clause of ISO 9001:2015 standard. Context means circumstances or condition of the company. So, in this clause details idea of the company should be clarified including what kind of product or services it provides, what are the necessary processes what are the external and internal issues, who are the interested parties what is the scope of the quality management system etc should be mentioned clearly before proceed to certification to ISO 9001:2015.

There are four sub clauses of this principal clause number 4. They are: 4.1 Understanding the organization and its context , 4.2 Understanding the needs and expectations of interested parties, 4.3 Determining the scope of the quality management system, 4.4 Quality management system and its processes

4.1: Understanding the organization and its context : The organization shall determine, regularly monitor & review the external and internal issues. External issues are legal, technological, competitive, market, cultural, social and economic environments, whether international, national etc. Internal issues are organizational values, culture, knowledge, and performance.

4.2: Understanding the needs and expectations of interested parties: Two things are mentioned in this sub clause. That are: determine the interested parties and assess the requirements of those parties which are relevant to its QMS. It can vary company to company. However the common interested parties are: customers, owners, employees, providers, bankers, regulators, unions, partners, community, news media, competitors, law enforcement, emergency responders etc.

4.3: Determining the scope of the quality management system: It is one of the required and mandatory requirements for company and it shall be maintained as documented information. Scope determining time the following things should be considered: a) external and internal issues (see 4.1); b) requirements of relevant interested parties (see 4.2); c) products and services of organization. The organization shall apply all the requirements of this QMS standard 9001:2015. However, provide logical justification if any clause is not applicable in scope of quality management system.

4.4: Quality management system and its processes: Determining the processes and showing their interactions among the processes is mandatory for effective implementation of the qms in the organization. In the processes following things should be included: a) determine the inputs required and the outputs expected from these processes; b) determine the sequence and interaction of these processes; c) determine and apply the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes; d) determine the resources needed for these processes and ensure their availability; e) assign the responsibilities and authorities for these processes; f) address the risks and opportunities as determined in accordance with the requirements of 6.1; g) evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results; h) improve the processes and the quality management system. Documented information and retain documented information for the processes is also necessary. During the audit these documented information and retain documented information will be reviewed by the auditor. Go to read about ISO 9001 Clause number 5 

Scope


The first clause of ISO 9001 2015 is scope. Two things have been told in this clause. One is which kind of company needs this quality management system standard and why it is need? If we say who needs then the answer is any kind and any size of organization can adopt this standard

If we go why needs then two answers will come there first of all: If any company wants to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and secondly if any organization wants to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

In the clause 2 and 3 there is references of ISO 9000:2015 for normative reference, terms and definitions. So, there is no more to learn from those two clauses. However to know more about clause number 4 you may visit this post

9001:2015 Clauses


There is 10 major clauses in ISO 9001:2015 Standard and there are many sub and sub sub clauses of those major clauses. Major clauses are mentioned in below:

  • Scope
  • Normative References
  • Terms and Definitions
  • Context of the Organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance Evaluation
  • Improvement

What are New in ISO 9001:2015


ISO 9001:2015 has some new and additional content. This post will help you to know those new items of ISO 9001 2015 Standard:
  • 10 Clauses
  • Introduction is much more informative
  • Interested parties
  • Exclusion
  • Risk based thinking
  • Organization knowledge
  • Context of the organization
  • Documented information
  • External providers
  • Products and services
Description of those items can be found in next posts. Read more about 10 clauses from this post