How to get benefits from quality management system standard 9001
Benefits of ISO 9001 Standard is lot. But due to lack of knowledge on implementation process many organizations are staying back from getting benefits of ISO 9001:2015. There is many development scope of this standard just few of them described in below:
Job Description: It is one of the most important documents among others for employees. But many organizations do not maintain it. Though some organizations tell it to the employees during appontment time but later most companies do not share the copy of JD. Not only sharing but it should be reviewed time to time for extra responsibility for the staff. if you can prepare an excellent JD then unnecessay situation can be mitigated between the top management and staffs.
Internal Audit: It is one of the most important job for ISO Certification and ISO certified clients to do Internal Audit(I.A). But many organizations do not do it properly. If it is done properly then the company will be benefited from ISO 9001 Standard.
MRM(Management Review Meeting): It is also mandatory requirement for ISO Certification and certified companies to perform MRM after IA. But many organiztions do not do it properly.
NCR(Non Conforming Record): Many organizations do not maintain this important record properly. This record can help an organization to make new plans for business development.
CA(Corrective Action ) Plan:To achieve continual development CA plan is very effective tool for ISO Certified company. But many organizations do not take it properly. So, they are facing same problem again and again.
There are many other options in the Standard of ISO 9001:2015 which can help an organization to develop the processes of an organization.
AAS has well known and experienced ISO 9001 Consultants who are providing implementation guidelines of ISO 9001 to the organizations and the companies are getting benefits from ISO 9001. There is no alternative to hire an ISO Consultant to get good results and good benefits of ISO 9001. To get a good ISO Consultant you may call at 01742125232
ISO 9001:2015 Clause 10 is the last clause of 10 clauses. It tells about improvement of processes, products or services.
Continual improvement is one of the major principles of ISO 9001. Clause number 10 describes how you can do continual improvement.
In your processes if you find nonconformities then you should take action to stop recurrence of that. Before take action it tells to find the root cause of the problem. After finding root cause if you take action, then it will be effective.
Clause 10 is devided into three parts: 10.1: GENERAL: This sub clause tells about determining and selecting opportunities for improvement by the organization and implement any necessary actions to meet customer requirements and enhance customer satisfaction.
10.2: Nonconformity and Corrective Action: When any nonconformity or deviation is seen in the processes then the organization will take action to control or correct it. After taking corrective action against that nonconformity this should be evaluated and the effectiveness of that corrective action. This type of non conformities and corrective action plans should be recorded. During the surveillance audit the external auditors will check that records to verify the effectiveness of that CA Plans.
10.3: Continual Improvement: Continual Improvement is at the focus point of ISO 9001 and a key area with which all ISO 9001 Certified organizations shall comply with. This is the way businesses can constantly improve and exist over their competitors. According to the requirements of ISO 9001:2015 the organization to work continually to improve its QMS in terms of its suitability, adequacy and effectiveness.
ISO 9001 Clause 10 shows how you can improve your QMS in your organization. If any organization practices this clause properly then definitely that company will see the better improvement. It will bring more customer satisfaction as well.
ISO 9001 Certification meaning post will help you to know what is iso 9001 Certification and how to achieve this quality management system standard?
What is ISO 9001 Meaning?
ISO 9001 is a standard published by Geneva based international forum ISO. It is known as Quality Management Systems (QMS) standard. It is the most widely used QMS standard in the world, with over 1.5 million certificates issued to organizations in 178 countries. Not only the 9001 standard rather all the standards from ISO are defined by number not name. Like environmental management system standard is defined as ISO 14001.
ISO 9001 provides a framework which is helpful to develop the management system of any organization. It consistently satisfies customers and other stakeholders of any organization. It ensures quality of products and services to its customers.
The key to any successful business is strong quality control. ISO 9001 is a process based standard. During production and operating of any service it tells to check the product or service quality at specific time interval at various stages. That way it ensures the quality of product and service.
The company who adopts more than one management system standard is now much more easier comparing the previous time to integrate those. The qms standard ISO 9001:2015 follows the common structure provided by Annex SL. Specially ISO 14001, 45001 and ISO 27001 Standard to integrate with ISO 9001 management system.
BENEFITS OF ISO 9001
1.Customer satisfaction 2.Reduced operating costs 3.Improve stakeholders relationship 4.Legal compliance 5.Improve risk management 6.Proven business credentials 7.Ability to win more business
WHY BECOME ISO 9001 CERTIFIIED?
The Annex SL structure provides a common content between ISO management systems certifications including environmental management, health safety management system, food safety management and information management system.
The latest version of iso 9001 focuses on risk identification and areas of concern in advance where a company can take measures to prevent that.
The leadership requirement engages top-level management and brings quality assurance more in line with overall business objectives.
Performance evaluation is another important principle of ISO 9001 Certification. After certification it enforces to check the performance and effectiveness of qms. It brings benefits for all the stakeholders of a company.
Is ISO 9001 certification Need for me?
ISO 9001 is built with several principles are mentioned in below. If you think you can focus on those principles then it will bring benefit for you. Engagement of people Customer focus Leadership Process approach Improvement Evidence-based decision making Relationship management
It is mandatory to monitor the quality management system what has been adapted already inside the organization. In this clause number 9 of ISO 9001 it is told about performance evaluation, monitoring the qms system inside the processes of any ISO certified company. This monitoring can be done by taking customer survey and customer feedback of your products or services, It can also be measured by taking complements, warranty claims and dealer reports.
Data Analysis and Evaluation is another method to see the performance of qms. In this regards various data including conformity of products and services, magnitude of customer satisfaction, effectiveness of qms, the planning, actions taken for risks and opportunities, external providers performance, the need for improvements to the qms etc.
Internal Audit: To check the qms magnitude it is mandatory to do internal audit(IA). IA confirms the effectiveness of qms in the processes. For performing IA the company can do internal audit twice in a year. This audit results can be recorded for further analysis. CA Plan should be taken for raising any NC during the audit.
Management Review: After performing internal audit the report should be shared with the top management through a meeting is called Management Review Meeting(MRM).The top management shall review the organization’s quality management system twice in a year. It is standard practice. However it can vary considering the company’s strategic policy. In the MRM some other things like feedback from the interested parties, status of objectives, products or services conformity, NC and CA Plan, Monitoring and measurement results, performance of external providers, adequacy of resources, effectiveness of actions against risk & opportunities etc. Those things are input. After discussing those inputs, Output should come from the MRM where opportunities for improvement, changes to the qms and any resource needs
Clause 8 is the most important clause among other clauses of ISO 9001 2015 standard. It works with the main process of the company. The central process which is direct related with the product or services. If a company effectively implements the requirement of this clause then easily it can achieve the customer requirement.
This clause 8 has some sub clauses: 1- Operational Planning and control. 2- Requirement for product and services. 3-Design and development of product and services. 4-Control of Externally provided processes for product and services. 5-Production and Service Provision. 6-Release of Products and Services. 7- Control of non-conforming product and services.
Desription of Sub Clauses of 8
The above sub clauses of clause 8 of ISO 9001 describes the systematic way to go production or processing of services it provides to the clients. Before production or processing the services the company needs planning then product or service requirement. Then about design. However, some company outsources this part(8.3)
After doing plan and setting product and service requirement it is necessary to import or purchase raw material from the supplier or vendors. So, 8.4 expresses the suppliers requirements- Maintaining approved supplier list and evaluating them once in a year is must doing things for a company who are advancing to achieve ISO 9001 Certificate.
Sub clause 8.5 of 8 of ISO 9001 explains Production related various steps including production and service control, identification and traceability, customer property for production or service processing, Product preservations after production, Any service warranty or guarantee after delivery of the product or services and control of any changing during the production etc.
Sub clause 8.6 tells Product releasing terms , During the production if any nonconforming products are found that should be controlled and separated by attaching sticker on the product in the production area for stopping unwanted mixing with good quality product.
Summary of Clause 8 of ISO 9001 2015
Production of product and service providing related all requirements are found in this clause 8.