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Leadership is the direction from the top management to achieve certain goals in an organization. A good leadership creates good environment for work and motivate staffs to be involved to meet its customer requirements. Leadership is the fifth term and clause of ISO 9001:2015 Standard. A plenty of works have been described in this clause for the top management. Some of the major responsibilities have been described in below:

  • Take accountability of effectiveness of the quality management system
  • Be focused on customer satisfaction
  • Establish, implement and maintain a quality policy and share it to all interested parties
  • Engaging, directing and supporting persons for effective implementation of QMS
  • Work on improvement.
  • Ensure customer and applicable statutory and regulatory requirements are met
  • Identify the risks and opportunity which can affect the products or services it provides
  • The focus on enhancing customer satisfaction is maintained.
  • Assigning the roles and responsibilities and authorities of the staffs
  • Ensure the enough resources are there for effectively implementation of QMS